RetroFit provides an array of essential server management services on a flat-rate subscription basis to small and medium sized businesses. We help you maximize your server and application uptime to keep productivity levels high. We also minimize the daily hassles involved with using and managing technology. With RetroFit’s preventative approach and quick response, you can reduce IT downtime and security issues by more than 70% via proactive management.
With three levels to choose from – Essential, Professional and Professional Plus – you determine which option meets your needs. Levels range from basic remote monitoring to full managed IT services, including Remote Server Support and onsite support and maintenance. Customized service plans are also available.
Services |
Server Essential |
Server Professional |
Server Professional Plus |
24 x 7 remote monitoring |
x |
x |
x |
Event log monitoring |
x |
x |
x |
Back-up log checks |
x |
x |
x |
Server availability checks and monitoring |
x |
x |
x |
Basic response time monitoring |
x |
x |
x |
Monitoring custom performance parameters |
x |
x |
x |
Server health check & analysis of key trends |
x |
x |
x |
Patch assessment & management |
|
x |
x |
Service pack updates |
|
x |
x |
Log maintenance (OS & Exchange) |
|
x |
x |
Virus protection & prevention |
|
x |
x |
Server tuning and cleaning |
|
x |
x |
Anti-virus log checks |
|
x |
x |
Server Remote Support |
|
x
(2 hours) |
x
(unlimited) |
Escalation services and remote monitoring |
|
x |
x |
Escalation services and repair (trouble ticket issued) |
|
|
x |
Network Device Monitoring |
Optional |
Optional |
Optional |
Onsite Support
|
Optional |
Optional |
x |
- Technology Platform – Windows OS and applications
- Server Monitoring Policies
- Personal Phone Alert and problem analysis
- Security/preventive maintenance services
- Anti-virus protection
- Asset Tracking
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