Careers

The RetroFit Account Executive is passionate about selling. They invest their time and effort each day building and maintaining a strong pipeline of prospective customers, and know how to manage their business. This is both a hunting and account management role with responsibilities of prospecting for new logos and upselling/cross-selling current customers. You will be selling to the corporate environment as well as State Agencies and municipalities.

The successful candidate will be an ambitious self-starter who can create a large pipeline of business within a short period of time – and ensure the pipeline remains healthy over a sustained period.

Responsibilities:

  • To grow existing accounts through selling Managed Services (Managing servers, desktops and Backup Disaster and Recovery) as well as onboarding new accounts.
  • Achieve/exceed sales goals through the direct sale of RetroFit’s existing and new products and services to prospective and existing customers.
  • Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up.
  • Working with SMB’s as well as State Agencies and municipalities.
  • Conduct thorough discovery, qualify need and strategically prove the value of RetroFit solutions to address those needs.
  • Own the sales cycle – from lead generation to closure.
  • Actively own and maintain a sales pipeline in accordance with RetroFit business process and philosophies.
  • Must have unquestionably high ethics, integrity, and humility and have a desire to be part of a stable, growing organization.
  • Work with marketing and sales management to document and report back on customer success using the RetroFit platform.
  • Comfortable talking to all levels of an organization, including C-level executives.
  • Demonstrated ability to work well in a fast paced, results oriented, team environment.
  • Regional travel is required.

Qualifications:

  • A proven hunter and closer with outstanding customer referrals and exceptional skills in prospecting, qualifying, developing and closing business.
  • 3 – 5 years of Sales experience, 1-2 years IT Services experience a huge plus and preferred.
  • Confident presenter with experience conducting face-to-face meetings.
  • Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication and interpersonal skills.
  • Strong organizational and follow-up skills in order to run multiple opportunities in a sales cycle (60-90 days).
  • Must have a positive attitude, be confident, and desire to be the best.
  • Experience with MS Office products and Salesforce.com a definite plus.
  • BA/BS or equivalent.

The Culture:

We offer our employees a casual and upbeat work environment along with an extensive benefits package that includes:

  • Uncapped commission structure
  • Medical, dental, and vision benefits
  • 10 days of PTO and 10 paid holidays
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Fun team building events and activities
  • New hire training and ongoing learning opportunities
  • Career growth and unlimited opportunities

Competitive base plus uncapped commissions. Full benefits are included.

For more information, contact: Katherine Connor kconnor@retrofit.com

Established in 1982, RetroFit Technologies is a privately-owned, full-service IT Managed Services company providing IT services to small and medium-sized companies as well as schools and local government and state agencies. RetroFit takes responsibility for the support and requirements of our clients’ IT infrastructure and supports these environments using both internal capabilities and management of our strategic partners. RetroFit strives for and takes pride in its long-term customer relationships. RetroFit is one of New England’s largest and oldest managed services organizations. A fully qualified technology integrator, RetroFit is a vendor in good standing on all major Massachusetts technology procurement contracts.

RetorFit’s core services include managed IT services; backup and disaster recovery, customized support and maintenance programs, and hardware procurement, security services, advisory and professional services.

RetroFit Technologies, is seeking an inside telesales representative with significant cold calling experience to work cooperatively with marketing and outside sales to help grow our customer base while increasing customer satisfaction. Knowledge of IT infrastructure, Windows, Word, Outlook, Salesforce.com and LinkedIn considered a plus.

The Position:

  • Smooth Presentation Skills and Phone Etiquette
  • Sets appointments for our team of outside sales reps
  • Make cold calls from created or provided lists to area companies to sell RetroFit’s core services
  • Identifying customer business goals and needs
  • Deliver on daily and monthly goals
  • Build relationships to provide repeat business and excellent customer service.
  • Act proactively to create opportunities for new business with existing customers.
  • Cold call new sales leads to generate sales interest
  • Handle incoming sales calls from sales prospects for all RetroFit services and solutions.
  • Maintain complete and accurate records of all new and existing customers in Salesforce.com

The Candidate:

RetroFit is seeking a career inside telesales professional. The individual should be a self-starter, motivated, fast learner, and have good verbal and written communication skills. Having experience calling into multiple verticals.

  • Excellent listening and communication (verbal and written) skills
  • Aggressive, (or rather assertive)
  • No fear of rejection
  • Committed and Dependable (M-F)
  • Excellent telephone skills
  • Manage multiple relationships well
  • Detail oriented and organized
  • Aggressive, competitive and committed
  • Highly motivated with a desire to be successful
  • Effective time management skills

The Culture:

We offer our employees a casual and upbeat work environment along with an extensive benefits package that includes:

  • Uncapped commission structure
  • Medical, dental, and vision benefits
  • 10 days of PTO and 10 paid holidays
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Fun team building events and activities
  • New hire training and ongoing learning opportunities
  • Career growth and unlimited opportunities

For more information, contact: Katherine Connor kconnor@retrofit.com

Job Summary:

Services Team Top Priority: “To ensure our clients receive excellent service in all respect.”

The Client Services Technician (CST) is part of RetroFit’s first line of service in providing exceptional support to our clients. The CST position provides remote, technical support using exceptional troubleshooting and problem resolution skills. Solutions taken and any incident related information is properly documented including all related activities, progress information and issue resolutions as well as communication with end user. This position exists to ensure that as RetroFit dynamically pursues business growth and success at the rapid pace that the IT industry (and our clients) demands, we are doing so in such a way that consistently maintains or grows our level of excellence in the client service we provide.

This position could require rotational, on-call hours.

Essential Functions:

  1. Attendance: Regular and predictable attendance is essential to the success of this role. Regular office hours are Monday-Friday 8:00am-5:00pm, with the opportunity for mutually agreed upon flexibility of start/stop times; however, client needs may require flexibility in work hours.
  2. Service Request Management: Enter service requests accurately and with full documented detail (process and procedure) into Connectwise. Escalate service requests based client/company based standards and timeframes.
  3. Call Management: Answer incoming calls, maintain departmental inbox, dispatch technician to client’s sites as needed.
  4. Problem Resolution: Research, resolve and remedy user problems related to network access, local printers, PC hardware, email, internet, VPN and WAN. Route & refer problems outside of expertise of more complex problems to other team members. Focus is on maximizing productivity uptime and enhancing client efficiently in utilizing software solutions.
  5. Software/System Support: Install, support and document application software, “hot fixes” and patches. Provide general administrative support for Microsoft centric networks. Work as a Liason with software vendors.
  6. Familiarity/Experience in key, supported applications: Remote Desktop /Terminal Services, MS Exchange, Active Directory, Office 365, MS Windows Operating Systems. Certifications are a plus.
  7. Communication: Provide continuous communication with peers and clients. All communication needs to be documented in Connectwise and Retrofit Business Systems.
  8. Excellence: Commitment to take the steps necessary to remedy less than excellent service outcomes. Ensure that clients’ needs are responded to within stated SLAs and in accordance with RetroFit’s Statement of Excellence.
  9. Teamwork: Participate in a team environment; lending and welcoming assistance as needed and/or requested. Participate in scheduled team meetings.
  10. Unparalleled Service: Uphold for team and self the highest standards of client service at all times to internal and external clients.
  11. Flexibility: The ability to shift gears and implement new topics and processes quickly to address emerging informational needs. Work schedule may require conformity to client needs and outcomes.
  12. Continual Learning: Stay current on relevant topics and development related to the software and technology supported.
  13. Able to provide regular, rotational on-call coverage after hours and on weekends.
  14. Other duties as assigned to meet client and organizational goals.

Job Evaluation Criteria:

  1. Client satisfaction
  2. Achievement of goals and personal development plan.
  3. Written and oral communication (Internally, to team and to client’s TG internal team)

Education and Experience Requirements:

  • High school education or GED; Associate’s degree preferred.
  • Possess one or more of the following industry certifications: A+/Network+, MCDST, MCITP (Workstation, Sever and/or Exchange), HDI-SCA or similar service desk agent certification, CITRIX, VMWare, CCNA, Microsoft
  • Previous client service experience

Success Factors/Competencies:

  • Unquestionably sound ethics.
  • Works well in team environment
  • Thorough and complete documentation
  • Excellent written and oral communications skills.
  • Empathy and ability to provide relevant answers suitable to clients/clients at different stages of Services processes
  • Manage multiple priorities and deadlines, through disciplined approaches and clear communication
  • The ability to locate, track, organize and summarize information.
  • Excellent troubleshooting skills.
  • Adaptable
  • Able and willing to coach and train others
  • The ability to build relationships; to ask questions that elicit responses and engage the other in discussion; the ability to introduce and describe relevance at the onset of the engagement and provide summaries to reinforce the message.

Physical Environment:

  • This position will be fulfilled mainly in an office environment.
  • The incumbent in this position will be required to sit for prolonged periods of time, type on a keyboard, reach with hands and arms, carry items, talk and hear. Vision requirements include close vision and the ability to adjust focus.
  • This position will require the incumbent to frequently bend, stoop, squat and adjust positions.
  • Incumbent will occasionally will have to lift items larger than 20 lbs but not greater than 50 lbs. as well as bending, stooping.

For more information, contact: Katherine Connor kconnor@retrofit.com


To Apply for a position at RetroFit Technologies please send your resume to kconnor@retrofit.com.