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 RetroFit provides a dedicated live User Help Desk service staffed with experienced Level II engineers with emphasis on first call resolution. Our staff has many years of experience in supporting end-users with server, desktop, and network level issues. Our User Help Desk provides our customers with a system designed to solve user problems through remote capabilities or with computer user instructions. We offer state-of-the-art system troubleshooting and software support 24 hours a day, 7 days a week. With RetroFit’s User Help Desk, you can be assured of quick problem resolution, increased user satisfaction, and lower operational costs.
Features
- Experienced Level II Engineers
- Service available Monday-Friday, 8:00 a.m. – 8:00 p.m. with optional after hours coverage (24x7)
- Toll-free access
- Unlimited number of calls
- Phone and email support - software and hardware issues
- Secure remote support for users with Professional or Professional Plus coverage
- Covers most commonly used applications Click here for more details.
- Fixed-rate monthly fee (per user)
Benefits
- Quick problem resolution
- Increased user satisfaction
- Lower operational costs
- Maximum uptime and higher end-user productivity
- Increased service capabilities
With RetroFit, we provide you with the benefits of customized support at a fixed monthly rate!
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