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 RetroFit provides a dedicated live User Help Desk service staffed with experienced Level II and Level III engineers with emphasis on first call resolution. Our staff has many years of experience in supporting end-users with server, desktop, and network level issues. Our User Help Desk provides our customers with a system designed to solve user problems through remote capabilities or with computer user instructions. We offer state-of-the-art system troubleshooting and software support 24 hours a day, 7 days a week. With RetroFit’s User Help Desk, you can be assured of quick problem resolution, increased user satisfaction, and lower operational costs.
Features
- Experienced Level II and Level III Engineers
- Service available Monday-Friday, 8:00 a.m. – 8:00 p.m. with optional after hours coverage (24 x 7)
- Toll-free access
- Unlimited number of calls
- Phone and email support – software and hardware issues
- Secure remote support for users with Professional or Professional Plus coverage
- Covers most commonly used applications Click here for more details.
- Fixed–rate monthly fee (per user)
Benefits
- Quick problem resolution
- Increased user satisfaction
- Lower operational costs
- Maximum uptime and higher end-user productivity
- Increased service capabilities
With RetroFit, we provide you with the benefits of customized support at a fixed monthly rate!
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