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 Our customers want customized maintenance programs at an affordable price. For more than two decades, RetroFit had delivered fast, expert service on all major manufacturers of computer equipment. As one of New England’s largest and oldest maintenance organizations, RetroFit’s expertise is unmatched. Our highly trained technicians know how systems work – and why they don’t. They anticipate, prevent and resolve problems quickly. Best of all, RetroFit’s dedicated customer support strategy ensures that your assigned technical team knows the ins and outs of your environment.
retroCARE® , RetroFit’s onsite support and maintenance program, provides onsite repair for your hardware – from PCs to servers to printers. You can significantly reduce the risk of downtime and reduce system management prices with a fixed-price service agreement. While retroEYE®resolves many issues remotely, it cannot repair or replace hardware failures (i.e. replacement of hard drive, monitor, motherboard, etc.). RetroFit can keep your infrastructure running smoothly!
Features:
- Fixed-price agreement includes all parts and labor
- Support of all major operating systems
- Comprehensive hardware support
- Response Level Options – 4 hour response or Next Business Day
- Extended hours of coverage – 9 x 5 and 24 x 7
- State-of-the-Art Call Management Center
- Web-based call placement
- Warranty uplift service
- Onsite spare parts availability
Benefits:
- Cost-effective solutions provide savings over OEMs
- Communicate with a single point-of-contact
- Highly trained engineers anticipate, prevent and resolve problems quickly
- Strong partnerships with leading equipment manufacturers ensure that RetroFit is up-to-date with technology changes
From the desktop to the network, RetroFit offers a variety of repair and maintenance programs to accommodate your needs. It’s everything you want. It’s everything you need.
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