Help Desk

RetroFit provides a dedicated in-house (not outsourced), locally staffed, live User Help Desk service staffed with experienced Level II engineers for desktop/laptop support and Level III engineers for server support with emphasis on first call resolution. Our staff has many years' experience in supporting end-users with server, desktop, and network level issues. Our User Help Desk provides our customers with a system designed to solve user problems through remote capabilities or with computer user instructions. We offer state-of-the-art system troubleshooting and software support 24 hours a day, 7 days a week.

Customer Benefits

  • Quick Problem Resolution
  • Increased User Satisfaction
  • Lower Operational Costs
  • Maximum Uptime
  • Higher End-User Productivity
  • Increased Service Capabilities

Help Desk Features

  • Experienced Desktop Engineers
  • Service available Monday - Friday,8:00 a.m. to 5:00 p.m. with optional after hours coverage (24 x 7)
  • Toll-free access
  • Unlimited Number of Calls (Desktop)
  • Chat, Phone and email support
  • Secure remote support for users
  • Covers most commonly used applications
  • Fixed-rate monthly fee per user

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Datasheet - Help Desk Service

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