Managed Services

Minimize costs and technology hassles

RetroFit Technologies, Inc. provides an array of essential desktop and server management services on a flat-rate subscription basis to small and medium sized business.

With two service offerings to choose from – Essential and Professional - you select the option that meets your needs. The offerings range from basic remote monitoring to full, proactive Managed IT Services, including Help Desk, onsite support and hardware maintenance.

The hidden costs of both desktop and server ownership can be considerable. With the support of a best-in-class Network Operation Center (NOC) and proactively managed IT from RetroFit Technologies, you’ll minimize these expenses and prevent technology distractions from disrupting your organization - so you can focus on your business.

Consider the following advantages of Managed Services:

  • Technology Platform – RetroFit Technologies’s platform provides a completely secure environment for monitoring and managing servers, network devices and applications.
  • Server Monitoring Policies – automated processes and a self-check routine determine which ports, services and processes are running, and appropriate monitoring policies are then applied.
  • Notification & Problem Analysis – RetroFit Technologies’s NOC is notified when alerts occur, and our engineers analyze the incident, document the steps for resolution in our ITIL-based ticketing system, and (depending on Service Offering) may also resolve the issue.
  • Trending/Analytical Reporting – monthly Systems Availability and Performance Reports.
  • Preventive Maintenance Services – RetroFit Technologies’s Server Managed Services include White and Blacklisting Microsoft OS security patches, scheduled deployments of selected patches, and reporting on patch status by server.
  • Anti-Virus Protection – scheduled checks are run to ensure anti-virus programs are installed, and signature files are updated on servers. Reports are generated and regularly reviewed by the NOC staff, to ensure all managed servers are in compliance with the chosen anti-virus software.
  • Asset Tracking – all hardware and software installed on each of your servers is comprehensively tracked by agent.

Learn more about the benefits of RetroFit Technologies’s Managed IT Services desktop
and server support.

Datasheet – Desktop Services Datasheet- Server Services