Dear Valued Clients,
RetroFit sincerely hopes and wishes for the good health and safety of all of our customers. As you know, our Governor and the Massachusetts and Department of Public Health has issued 'stay-at-home advisory,’ effective from March 24th until April 7th.
Governor Baker also ordered the closure of nonessential businesses, starting at noon Tuesday, March 24th. This order excludes essential organizations, including health care, law enforcement, food manufacturers, grocers, utilities, transportation and information technology support organizations such as RetroFit. As such, RetroFit will continue to operate as usual both remotely and with emergency onsite support
We understand you may be facing some issues you weren't prepared for. RetroFit is able to support you through these unexpected issues.
Some of the ways we can help with your Remote IT Needs:
- Firewall Upgrades
- VPN Licenses and Services for Remote Access
- Phishing and Security Awareness Testing & Training
- Remote Network Support
- Enabling Home Computing Devices for Remote Access
- Sourcing Laptops and Chromebooks for Remote Work
Sincerely,
RetroFit Management Team
Date: 3/24/2020
Dear Valued Clients,
As promised, RetroFit is proactively continuing with our communication to our valued clients. We are taking the necessary steps to ensure the safety of our teams, our customers and the and our operations.
RetroFit has been closely monitoring local, state and federal government guidance surrounding workplace safety. To the end, based on recent initiatives put in place by the state of Massachusetts, RetroFit has shifted to a remote workplace. Our operations are designed to operate remotely as the vast majority of our services and solutions are remotely managed. There will be absolutely no disruption to your service. We also do not anticipate any interruption in response, our levels of service, or the manner in which customers can contact us for support.
At this point we have decided to continue to allow our field engineers and technicians to make onsite client calls to support our clients on an emergency basis. As part of our BCP policy we have put steps in place to ensure that our field personnel will not be working if they are feeling any symptoms.
RetroFit is currently working with many of our clients to help ensure they can continue their operations remotely. Should you need assistance please reach out to us. As many of you have been directed to work from home, we would like to offer the below tips to keep your home network running smoothly.
Five tips to Streamline Bandwidth at home:
Do not stream music/tv/movies while working
Limit the number of connected devices
If possible connect via cable and not WiFi
Close programs not in-use on both systems
If you haven't rebooted your router in a while reboot your router
We will continue to monitor the situation and keep you updated on any changes.
Sincerely,
RetroFit Management Team
Date: 3/16/2020
Dear Valued Clients,
With new information about Coronavirus COVID-19 developing at a brisk pace, we wanted to take this opportunity to communicate that RetroFit is actively taking steps to ensure the safety of our teams and the continuity of our operations. We have a disaster preparedness and Business Continuity Plan (BCP) in place for events such as natural disasters and pandemics, and we designed our business to withstand these occurrences with minimal impact to our clients. Currently, RetroFit is following the Center for Disease Control (CDC) guidance for businesses and employers for coronavirus disease 2019 (COVID-19) for preparation and response.
RetroFit is closely monitoring local, state and federal government guidance surrounding workplace safety. Should RetroFit determine at some point in the future that it is necessary for employees to work from home, rest assured that our BCP will allow us to continue to provide our customers with a consistent level of support and service availability. We do not anticipate any interruption in response, our levels of service, or the manner in which customers can contact us for support. At this point we have decided to continue to allow our field engineers and technicians to make onsite client calls to support our clients as needed. As part of our BCP policy we have put steps in place to ensure that our field personnel will not be working if they are feeling any symptoms.
RetroFit understands that your organization may be facing some unexpected challenges as a result of this situation. Many experts are recommending that organizations be prepared to allow employees to conduct work remotely. This can be a challenge for organizations if they do not have the right technology in place to allow this to be done, it can also introduce potential security compromises into your environment. Please reach out to us directly, should you need help setting employees up to work remotely or should you have any other questions or concerns around security. We stand ready to get you through these challenges.
We will continue to monitor the situation and keep you updated on any changes.
Sincerely,
RetroFit Management Team
Date: 3/13/2020
