Why Credit Systems Fall Short
Credit-based billing discourages normal data growth, causes anxiety around restores, and complicates year-end planning. Leaders prefer clarity over counters. A flat monthly approach aligns spending with value, turning backup and recovery into an operational service with clear responsibilities, defined service levels, and regular performance reviews. Municipal and nonprofit partners have adopted this model to reduce downtime, speed support, and boost leadership confidence through scheduled reports and strategic guidance.
Why Flat-Rate Models Win
Flat-rate pricing eliminates billing surprises and operational stress. Instead of managing credits, organizations pay a fixed amount that includes:
• Monitoring & Management: Proactive issue resolution and monthly health reports.
• Defined Service Levels: Clear responsibilities and governance.
• Regular Reviews: Visibility into backup status and trends for leadership peace of mind.
For municipalities and nonprofits, predictable pricing means stronger governance, improved service delivery, and compliance without procurement headaches.
RetroFit’s Predictable Monthly Backup Service
Our managed cloud backup program is overseen by RetroFit’s Taunton-based NOC. If a backup fails, we are notified and promptly take corrective measures. We also run test restorations to ensure data can be recovered. The service supports:
• Full-image backups
• Bare-metal restores
• Virtualizing failed servers to keep critical workloads online during incidents
What ‘Standard Monthly Amount’ Means for You
Your invoice is straightforward and consistent—a single monthly fee that covers monitoring, management, reporting, and agreed-upon service levels. Municipal and nonprofit clients experience less downtime, higher staff satisfaction, and greater leadership visibility through regular reporting and reviews.
A Smooth, Low-Risk Migration Plan
We make transitioning from credits straightforward. Here is the process we follow to prevent surprises and ensure continuity:
- Discovery and Policy Mapping
Inventory protected systems, retention needs, compliance obligations, and recovery objectives, then translate them into practical backup policies your team can understand and manage. Our projects start with a discovery workshop and, if needed, a licensing audit, followed by a short onboarding period and a handoff to operations. - Design For Recoverability
Establish base images, define incremental schedules, and confirm offsite transfer behavior. We align protection plans with your business windows, so jobs run smoothly and reliably. - Pilot And Test Restores
Run pilot backups on representative systems, perform file-level and image-level test restores, and document results. Monthly reporting is part of the service, so stakeholders can see backup status and trends in plain language. - Cutover, Validation, And Documentation
Switch remaining systems, validate job health, and finalize runbooks. If a server fails during or after the cutover, we can virtualize the last good image to keep operations running, then perform a bare metal restore to dissimilar hardware when you’re ready. - Handoff And Ongoing Operations
Transition to steady-state operations with RetroFit’s NOC monitoring and management, provide monthly reports, and hold regular reviews with your leadership team for ongoing improvement. Municipal clients appreciate the combination of local presence, predictable budgeting, and confidence from transparent reporting.
The Governance You Expect, The Simplicity You Want
Organizations throughout New England select RetroFit for dependable managed backups, local accountability, and compliant procurement options. As a certified WBE with access to Massachusetts statewide contracts, RetroFit makes engagement easier for towns and agencies.
Ready to Move Beyond Credits?
RetroFit can complete discovery, pilot restores, and cutover in a structured, time-boxed plan then deliver the steady reporting leadership expects.
