RetroFit provides a dedicated in-house (not outsourced), locally staffed, live User Help Desk service staffed with experienced Level II engineers for desktop/laptop support and Level III engineers for server support with emphasis on first call resolution. Our staff has many years' experience in supporting end-users with server, desktop, and network level issues. Our User Help Desk provides our customers with a system designed to solve user problems through remote capabilities or with computer user instructions. We offer state-of-the-art system troubleshooting and software support 24 hours a day, 7 days a week.
Help Desk Features
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