Help Desk Services In New England

Help Desk Services In New England

Who can you call when you have a burning technology question?

Does your current IT company provide you with a responsive help desk service? Can you rely on your IT service company to be there when you need them most? Are they located in New England or do they outsource their help desk to a third-party company?

You need your IT company to be there when you need them. You need them to be there when you have IT issues and challenges. You need them to be there for you, no matter what.

Too many IT companies have followed the trend of outsourcing their help desk service to a third-party company — but not RetroFit. Our help desk professionals are here to take care of you and we would never outsource such a vital part of our service offering to a third party.

Help Desk Services & Support 24 Hours A Day, 7 Days A Week

RetroFit provides a dedicated in-house, locally staffed, live User Help Desk service staffed with experienced Level II engineers for desktop/laptop support and Level III engineers for server support — with an emphasis on first call resolution. Our staff has many years of experience in supporting end-users with server, desktop, and network-level issues.

Our User Help Desk provides our customers with a robust system designed to solve user problems through remote capabilities or with computer user instructions. We offer state-of-the-art system troubleshooting and software support 24 hours a day, 7 days a week.

Help Desk Features

  • Experienced Desktop Engineers
  • Services available Monday - Friday, 8:00 a.m. to 5:00 p.m. with optional after hours coverage (24 x 7)
  • Toll-free access
  • Unlimited number of calls (Desktop)
  • Chat, Phone and Email support
  • Secure remote support for users
  • Covers most commonly used applications
  • Fixed-rate monthly fee per user

Customer Benefits

  • Quick Problem Resolution
  • Increased User Satisfaction
  • Lower Operational Costs
  • Maximum Uptime
  • Higher End-User Productivity
  • Increase Service Capabilities

RetroFit Technologies Partners With The Top Brands In The IT Community

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Hewlett Packard Enterprise Logo
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Datto Blue Diamond
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Get Started With RetroFit Technologies As Your Trusted New England Managed IT Services Partner

RetroFit Technologies provides reliable and responsive help desk services for large and small organizations in Massachusetts and New England.

Discover how RetroFit Technologies can help with all your information technology support needs. We invite you to partner with us and experience the difference decades of IT experience can make.